活動快報

內容：

The Ministry of Labor offers the 1955 Hotline for labor counseling and complaints to help foreign workers with communication and adaptation to the Taiwanese lifestyle. The hotline provides counseling and handles complaints 24 hours a day. It also offers an online interpretation service in Chinese, Indonesian, Vietnamese, Thai and Filipino to solve communication problems between employers and foreign workers.

The 1955 Hotline acts as a communication bridge of.
A hotline staff received a call from Shiao Ya, a Filipino worker. She said that she is an in-house caretaker and rarely goes out because she’s not familiar with the area and doesn’t know anyone. The employer asked her to buy the food for the patient and drew a map for her. However, she took an hour to find her way because she’s not familiar with the environment. The employer assumed that she went out to play and left the patient home. She didn’t know how to explain her problem to the employer. She recalled that the instructor of the regulation seminar at the airport when she arrived at Taiwan said that foreign workers can call the 1955 Hotline for online interpretation. She could use the service to resolve her inconvenience at work. Therefore, she called the hotline. After getting her call, the hotline staff communicated with her employer right away to resolve the misunderstanding. The employer said he will lead her the way and keep the hotline in mind. Therefore, he can call the hotline for the interpretation service if he needs help for communication.

An all-year-round service for foreign workers, The Workforce Development Agency stated that the 1955 Hotline is free, 24-hours and 365-days. Foreign workers can call the hotline to acquire information on labor rights and daily life issues, and ask for the interpretation service. Statistics shows that, over the past five years, the hotline staff received around 200 thousand calls a year and over 4,500 of them asked for online interpretation. Hotline staff speaking Indonesian, Vietnamese, Thai or Filipino help foreign workers every day to resolve their problems at work in Taiwan. Therefore, foreign workers in Taiwan can rely on the interpretation service. Employers and agencies can also use this service.

The 1955 Hotline provides seamless communication for foreign workers The online interpretation service of the 1955 Hotline immediately helps foreign workers and employers understand what they want to say. It reduces misunderstandings or disputes due to communication problems. Aside for work issues, foreign workers can also call the 1955 Hotline for seeking medical attention, going out on business and needing help with communication in daily life. Hotline staff can offer real-time online interpretation service to help foreign workers with communication in their lives in Taiwan.